FAQ'S

If you are relocating, renovating or reorganizing we have personal storage units available so you can easily store furniture, outdoor toys (bikes, snowboards, kayaks, etc) or seasonal lawn and garden equipment. We also offer business storage units, college student storage units, and motorcycle/passenger vehicle units.

We offer a variety of storage solutions to fit your needs:

• 5’x5’ – Like a small walk-in closet. Ideal for storing boxes, small furniture, household items, luggage, or personal belongings.
• 5'x10' – Like a walk-in closet. Ideal for storing boxes, small-medium furniture, and contents for small room or studio apartment.
• 7.5’x10’ – Approximately the size of a small bedroom. Ideal for storing a bed, couch dresser, or multiple boxes. Contents of a one-bedroom apartment (stacked) or small office.
• 10'x10' – Approximately the size of a standard bedroom. Ideal for storing multiple boxes, furniture, or appliances. Contents of a small one-bedroom home, or a standard office.
• 10'x15' – Approximately the size of a large bedroom or office. Ideal for storing many boxes, multiple furniture, or appliances. Contents of a two to three-bedroom apartment, small home, large office, or equipment storage.
• 10'x20' – Approximately the size of a one-car garage. Ideal for a three to four-bedroom home or large office suite.
• 10’x30’ - Approximately the size of a two-car garage. Ideal for a large home, large office suite, or business storage.

This is more common than you might think! Simply contact the office and we will check availability of other unit sizes at the facility. If the size you need is available, we will be happy to assist you with the transition.

Yes. We do offer climate-controlled storage units at this facility that maintain a set temperature range to protect your belongings from the extremes of cold, heat and humidity. Climate-controlled units are definitely the way to go when you need to store electronics, photos, artwork, or other family goods that may be affected by extreme temperatures.

You can always access your storage unit 24 hours per day, 7 days a week, 365 days per year. If you need additional assistance, feel free to contact us and we will be happy to help.

For safety reasons, we do not install electrical outlets in our storage units.

We take the security of your belongings seriously. Our facility includes:

• 24-hour video surveillance monitoring
• Perimeter fencing and well-lit areas
• Individually assigned key codes — only active tenants can access the facility
• Key code required for both entry and exit

Common restrictions include — but are not limited to:

• No painting, welding, or vehicle maintenance/repairs inside units
• No explosive, flammable, odorous, hazardous, corrosive, or perishable items
• No food, drinks, fireworks, propane tanks, or chemicals

If you are unsure whether an item is permitted, please contact the office before storing it.

Renting is simple! You can select and reserve your unit online or give us a call. Units are rented on a month-to-month basis with no deposit required. Payment can be made online, over the phone, or in person.

No long-term commitment required. All rentals are month-to-month, giving you the flexibility to stay as long — or as short — as you need.

Units do not include a lock. We recommend the Master Lock or Brinks Disc Padlock for reliable security.

We are sorry to see you go! When you are ready to vacate, please follow these steps:

• We do not require advanced notice to vacate
• Remove all belongings from your unit
• Remove your lock from the unit
• Notify us when you are fully moved out
• We will inspect the unit and mark it as officially vacant

Please note: Rent is NOT pro-rated. Units are billed on a full month-to-month basis. We hope to serve you again in the future!

Simply give us a call, stop by the office, or send us an email and we will update your information promptly.

Yes! We can set up automatic payments using a credit card. Automatic payments are strongly encouraged to avoid any interruption to your access.

Payments can be made online, over the phone, or in person. We accept the following payment methods:

• Debit card
• Credit card — Visa, MasterCard, Discover, or American Express
• Cash

Setting up automatic payments is preferred to ensure your rent is never missed.

Your monthly rent is due on your anniversary date. Please be aware of the following late payment policy:

• 3 Days Past Due: A late fee of $15 will be applied.
• 7 Days Past Due: an additional $15 will be applied.
• 30 Days Past Due: an additional $50 will be applied.

We highly recommend that all stored belongings are covered by insurance. Whether through your homeowner's policy, renter's insurance, or a dedicated storage protection plan, having coverage gives you peace of mind in the event of unexpected damage or loss. Please contact us if you have questions about coverage options.

• $8.95 per month - Up to $1,000 in personal property damage
• $11.95 per month - Up to $5,000 in personal property damage
• $21.95 per month - Up to $10,000 in personal property damage
• $40.95 per month - Up to $20,000 in personal property damage

Your insurance provider may also be able to provide coverage options. Please contact your provider to see if your policy does cover your belongings. If your homeowner’s insurance, renters’ insurance, etc., policy covers your belongings, we will require more information.

The amount of coverage you need depends on what you will be storing in the unit. One way to estimate the value of what you will be storing is the cost of replacing something if it becomes damaged.

We are ready to assist you in any way, including cancelling your property protection policy (if it was purchased through us). If your insurance was through your personal insurance provider, please contact them directly.

• Pack items in plastic totes with airtight lids rather than cardboard boxes
• Never store food or drinks inside your unit
• Keep items raised a couple of inches off the ground
• Cover mattresses and upholstered furniture
• Use natural pest deterrents
• Use FRESH CAB Rodent Repellent (available on Amazon)
• Place cedar blocks in a bowl on a shelf — cedar is a natural deterrent
• Apply a few drops of lavender or peppermint essential oil on cotton balls and place around the unit
• Tuck lavender dryer sheets among your stored items — the strong scent repels mice
• Visit your storage unit regularly